Providing information to customers
In accordance with its Product Safety Basic Policy, YKK AP is committed to providing information to ensure that customers can use its products safely and with peace of mind. In addition to paper manuals, QR codes are printed on product labels so that customers can easily access usage, care, and traceability information.
- "QR Code" is a registered trademark of Denso Wave Incorporated.
To ensure long and safe use of our products, we aim to improve the quality and consistency of our maintenance support. The Maintenance Business Development Department in Residential Business Division takes the lead in sharing information with the Maintenance Centers in each region. Further, we launched the YKK AP Certified Maintenance Technician Association to certify installation technicians with superior skills, and by having them join the association, we are strengthening our maintenance support capabilities through technical training and other programs. In addition, we are working on the maintenance of electric equipment using digital tools.